Question 1

How do I Sign Up for the Jento Solutions Pro App?

Accepted Answer

Getting started with the Jento Solutions online marketplace is quick and easy. Follow these steps to download the app and register your Jento Solutions Pro Account:

Step 1: Download the App
iOS Users: Click here to download the app for iOS.
Android Users: Click here to download the app for Android.
Once the app is installed, open it and follow the on-screen prompts to set up your account.

Step 2: What You’ll Need to Register
To complete your registration, have the following information ready:

1. Personal Information: Your full name, email address, and home address.
2. Healthcare Credentials (if applicable): Your license number and expiration date.
3. Independent Contractor Agreement: A few minutes to review and accept the agreement.
4. Banking Information: Your bank account details or debit card information, as well as your Social Security Number (SSN) for payment processing.
5. Additional Documents: Depending on the types of shifts you plan to book, you may need to upload additional documentation.

By gathering these details and following the app’s registration process, you’ll be ready to start booking shifts through Jento Solutions in no time!

Question 2

How do I contact support?

Accepted Answer

Help Center
Explore our Help Center for articles and self-service guides that provide answers to a wide range of questions. Many common issues are already addressed there. Use the search feature in the Professional section to find your topic.

Live Chat Support
Connect with our Support team 24/7 via live chat in the mobile app:
Open the Help Center and click Start a Chat to reach live support.
If you experience login issues, fill out the support form available in the Help Center, and our team will assist you promptly.

Question 3

How do I contact a facility via chat?

Accepted Answer

Our Facility Chat feature is HIPAA-compliant and encrypted, allowing secure and efficient communication with facilities directly through the Jento Solutions app. You can:
Share your ETA
Ask questions related to arrival or check-in
Provide updates, and more

Question 4

How do I navigate the app?

Accepted Answer

To navigate the app:
Go to My Account (bottom-right corner).
Select Profile to update your contact information or view your rating and license details.
Select Address to modify your home address.
Select Documents to upload or edit documents.
If you need further assistance, our Support team is here to help!

Question 5

How do I contact a facility via chat?

Accepted Answer

Our Facility Chat feature is HIPAA-compliant and encrypted, allowing secure and efficient communication with facilities directly through the Jento Solutions app. You can:
Share your ETA
Ask questions related to arrival or check-in
Provide updates, and more

Question 6

How to Use Facility Chat

Accepted Answer

The chat feature enables you to communicate with any facility where you have an upcoming or in-progress shift.
Open the Jento Solutions Pro app
Select My Shifts (bottom-center)
Locate your shift and tap the Facility Chat button
Type your message and press Send to begin your conversation
Managing Notifications
Customize your notification preferences to receive alerts via push notifications (in-app), SMS, or both.
Open the Jento Solutions Pro app
Select My Account (bottom-right)
Tap Privacy and Notifications and then Notification Preferences
For iOS users: Open your phone’s Settings > Notifications > Jento Solutions Pro, and ensure notifications are enabled.
Troubleshooting
The chat feature is only available for facilities where you’ve booked a shift within the past 30 days.
If a facility has requested a Do Not Reach (DNR) status, you won’t be able to use the chat feature for that facility.
If you’re unable to send a chat message for a shift booked within the past 30 days, please contact our Support team by initiating a live chat through the app.
Facility Chat Guidelines
To ensure a professional and respectful experience, please adhere to the following guidelines:
General discussions only: Use the chat feature for inquiries related to your shift or updates.
No profanity or inappropriate content: Sending unlawful, threatening, obscene, or offensive messages is strictly prohibited.
No rate discussions: Rate negotiations must take place in the Shifts section, provided the facility has enabled that feature. If the feature is unavailable, you must wait for the facility to propose a shift increase.
Violations of these guidelines may result in restricted access to the chat feature or other disciplinary actions.
Terms of Service
For more details, please review our Terms of Service:
Go to My Account > Help Center > Terms of Service
Ensure compliance with all terms when using the Facility Chat feature.
If you have additional questions, our Support team is here to assist you!

Question 7

What are the Requirements to sign up on JS?

Accepted Answer

When signing up for the Jento Solutions Pro app, all mandatory requirements must be completed before you can begin picking up shifts. Below is a detailed overview of the required steps:
Mandatory Requirements
National Criminal Background Check
Conducted via Checkr.com to ensure that Professionals have no disqualifying criminal history.
Background checks are completed during the sign-up process and repeated annually.
Any criminal history that could result in the suspension or revocation of relevant professional licenses, or that we deem disqualifying at our discretion, will result in denial of account approval.
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) Certification
Professionals must submit a valid BLS or CPR certification card.
The certification will be cross-referenced with the training center or provider to verify authenticity.
Facilities may specify whether they accept in-person or online training certifications.
Negative Tuberculosis (TB) Test or Chest X-Ray
Submit a negative TB test conducted within the last 12 months, or a chest X-ray taken within the last 5 years.
TB test results must be negative or show an induration between 0mm - 14mm.
If the TB test is positive, a chest X-ray showing no anomalies, or a negative TB blood test must be provided.
Physical Exam
A physical examination completed within the last year is required.
Office of Inspector General (OIG) and System for Award Management (SAM) Clearance
Professionals are screened against the OIG and SAM excluded parties lists upon signing up and monthly thereafter.
Active State License or Certification
Professionals must submit valid license or certification details, which will be verified through the relevant state registries.
Valid Personal Identification with Selfie Verification
Submit a valid government-issued ID (e.g., driver’s license, state ID, US passport, military ID, or permanent resident ID) along with a selfie.
Verification is performed through Stripe's Identity service.

Question 8

How Soon Can I Start Picking Up Shifts?

Accepted Answer

You can begin picking up shifts once:
Your background check has cleared, and
All mandatory requirements are completed in your portal.
Some facilities may have additional documentation requirements. These will be listed under the Documents tab in the app.
Need Assistance?
For questions about onboarding requirements: onboarding@jentosolutions.com
For technical issues: techsupport@jentosolutions.com
If you have further questions, don’t hesitate to reach out to our support team for assistance.
 
Troubleshooting: Unable to See or Book Shifts
If your account is still active but you cannot see or book shifts, please follow the steps below to resolve the issue:
1. Confirm Your Address
Ensure your home address is complete and valid.
2. Increase Your Distance Preference
Adjust your Distance Preference to expand your search radius and view shifts outside your immediate area.
3. Change Your Home Address
If applicable, update your home address to find shifts in a different area.
4. Confirm Your License Details
Verify that your license is up to date and valid for the correct state.
If your license is expired or incorrect, contact our Support team for assistance.
5. Ensure All Documents Are Submitted
Check the Documents section of the app for any missing or expired uploads.
Upload any required documents promptly.
6. Confirm Earnings Setup
Navigate to My Account and locate the Earnings section.
If prompted with "You have not completed your Stripe signup," follow the steps to complete the setup.
If no prompt appears, your earnings are already set up.
7. Check for Do-Not-Return (DNR) Requests
Receiving multiple DNR requests from facilities may reduce shift visibility. Review your profile and history for any DNR notices.
Still Unable to See Shifts?
If you’ve followed all the steps above and still cannot see shifts on the Find Shifts calendar, please contact our Support team for further assistance.
Support Team Contact: Use the live chat feature in the app or email us at support@jentosolutions.com.
Our team is here to help ensure you’re able to book shifts without interruptions!

Question 9

How do I Find Shifts?

Accepted Answer

Finding shifts with Jento Solutions is quick and simple. Follow the steps below to browse and book available opportunities:
Navigating the Find Shifts Tab
Open the Find Shifts tab in the app to explore available shifts near you.
Use the calendar view to search for open shifts by date or switch to the map view to browse shifts by facility location.
To toggle between the calendar and map views, tap the corresponding icon at the bottom of your screen.

Question 10

What are the types of Shifts?

Accepted Answer

When browsing for shifts, you'll notice two tags displayed under each date. These tags indicate the types of shifts available on that specific day. After selecting a date, the app will display the number of shifts available for each type.
InstantPay Shifts
All shifts listed on Jento Solutions are eligible for InstantPay, allowing you to get paid immediately after uploading your timesheet.
To ensure InstantPay is enabled:
Verify your Stripe settings are complete.
Enable location services on your device.
Urgent Shifts
Urgent Shifts are posted when healthcare facilities need professionals on short notice.
These shifts are often available closer to typical start times for AM or PM shifts.
Location Services must be enabled on your device to view and book Urgent Shifts.
By following these steps and ensuring your settings are properly configured, you’ll be able to easily find and book the shifts that work best for you!
 
Ensuring Safe Working Hours
At Jento Solutions, we are committed to fostering a professional environment that promotes safe and balanced work schedules. Your well-being and performance are integral to our mission of improving lives. By prioritizing your health and safety, we create a framework for success that benefits both professionals and the patients they serve.

Question 11

What is a Respite Period?

Accepted Answer

A respite period refers to the designated rest time required before starting a new shift, such as 8 or 12 hours. To ensure safe working conditions, Jento Solutions recommends that professionals take at least 7 continuous hours of respite within a 24-hour period. Additionally, professionals are not permitted to book more than two consecutive 8-hour shifts, as this is considered hazardous to their health and performance.
Examples of Hazardous Working Hours
Back-to-back extended shifts: Completing two consecutive 10-hour shifts.
Excessive continuous shifts: Working any single shift longer than 17 hours.
Insufficient respite periods: Completing a 12-hour shift, resting for only 4 hours, and then starting an 8-hour shift.
Shortened rest within a 24-hour period: Taking fewer than 7 continuous hours of respite.
Please note that some facilities may limit shift visibility for professionals who exceed a certain number of consecutive hours or total hours worked in a week. If you experience reduced availability of shifts in your area, consider reaching out to the facility directly to request a Shift Invite.
From all of us at Jento Solutions, thank you for adhering to these guidelines and prioritizing the safety and well-being of your patients and yourself. Your commitment to excellence ensures the highest standards of care in every shift you complete.

Question 12

Which marketplace features require always-on location sharing and precise location data to be enabled?

Accepted Answer

If these permissions are not granted and maintained, the following marketplace features will be unavailable:
Access to the marketplace.
The ability to book shifts.
InstantPay payments.
Visibility of nearby Urgent Shifts.

Question 13

Why is precise location data needed for these features?

Accepted Answer

Precise location data is essential for several key functions:
Worker ETA: This feature confirms to facilities that professionals are en route to their scheduled shifts.
Urgent Shifts: Precise location data allows Jento Solutions to determine if a professional is off-track for an upcoming shift. If so, the shift can be reassigned as an Urgent Shift to other nearby professionals.
Shift Verification and InstantPay: Location data is used to verify when professionals arrive at and leave their shifts. This allows earnings to be distributed immediately via InstantPay without waiting for uploaded timesheets or facility confirmation.

Question 14

My phone notified me that the Jento Solutions app checked my location many times over a short period—why is that?

Accepted Answer

Two important features of the Jento Solutions marketplace—Worker ETA and InstantPay—require continuous location tracking during critical times:
Before, during, and after a shift.
To provide accurate arrival predictions to facilities.
To verify shift completion for immediate distribution of earnings via InstantPay.
During these periods, the app will frequently check your device’s location to ensure these features work seamlessly.

Question 15

How do I Clock In with my Digital Timesheet?

Accepted Answer

Open the Jento Solutions app on your mobile device.
Navigate to My Shifts and select the shift that is currently in progress.
Tap Clock In to begin your shift.
You’re now clocked in and ready to start!
Note: Refer to the app’s guide for managing your break times.

Question 16

Will my shift pay be affected or delayed if I submit a Worked Break Payment Request?

Accepted Answer

No, your shift pay will not be delayed. If your shift qualifies for InstantPay, you’ll receive payment for the regular hours immediately. Verification of the Worked Break Payment Request will take up to three business days, and additional payment will only be processed if the request is approved by the facility.

Question 17

What if it’s been more than three business days and I haven’t received a response?

Accepted Answer

If you haven’t received an update about your Worked Break Payment Request after three business days, contact our Support team by emailing payroll.admin@jentosolutions.com or reaching out via live chat in the app.

Question 18

What is a 1099-NEC tax form?

Accepted Answer

The 1099-NEC form is an income tax document used to report earnings outside of traditional wages, salaries, and tips. It summarizes your earnings as an independent contractor and is submitted to the IRS and relevant state tax departments. If you earn $600 or more in 2024 through the Jento Solutions marketplace, you will receive this form.

Question 19

How do I obtain a 1099-NEC tax form?

Accepted Answer

Eligible professionals who earn $600 or more in 2024 will receive a 1099-NEC form. This is the only tax form issued. Stripe will deliver it electronically or by mail in January 2025.

Question 20

How will I receive my tax forms?

Accepted Answer

Professionals who earn $600 or more in 2024 will receive an email invitation from Stripe to consent to paperless delivery and update their tax information. The email subject will be “Get your Jento Solutions 2024 tax forms faster by enabling e-delivery.” If you do not receive this email by mid-January and earned $600 or more, contact Jento Solutions support.

Question 21

How can I update my tax information?

Accepted Answer

To update your Individual Taxpayer Identification Number (ITIN), Social Security Number (SSN), or Employer Identification Number (EIN):
Create a Stripe Express account using the invitation sent to you.
Log into Stripe Express.
Navigate to “Platform Settings.”
Select the arrow (→).
Click the pencil icon under “Personal Details” to update your SSN or EIN.
Note:
If you do not consent to e-delivery by mid-January 2025, Stripe will mail your 1099 tax form to the address on file. Ensure your information is accurate and up to date.
You can still update your information after mid-January 2025 and download your 1099 electronically, but a new paper copy will not be mailed.
Updates made after January 2025 will apply to future tax years, not your 2024 tax form.

Question 22

How can I download my 1099 tax form?

Accepted Answer

Once your Stripe Express account is set up and you agree to paperless delivery, Stripe will notify you when your 1099 tax form is available for download. You can also access the form anytime under the “Tax Forms” tab on the Stripe Express website. If you opt out of paperless delivery, Stripe will mail your form instead.

Jento Solutions

Help Center for Professionals

How do I Sign Up for the Jento Solutions Pro App?

How do I contact support?

How do I contact a facility via chat?

How do I navigate the app?

How do I contact a facility via chat?

How to Use Facility Chat

What are the Requirements to sign up on JS?

How Soon Can I Start Picking Up Shifts?

How do I Find Shifts?

What are the types of Shifts?

What is a Respite Period?

Which marketplace features require always-on location sharing and precise location data to be enabled?

Why is precise location data needed for these features?

My phone notified me that the Jento Solutions app checked my location many times over a short period—why is that?

How do I Clock In with my Digital Timesheet?

Will my shift pay be affected or delayed if I submit a Worked Break Payment Request?

What if it’s been more than three business days and I haven’t received a response?

What is a 1099-NEC tax form?

How do I obtain a 1099-NEC tax form?

How will I receive my tax forms?

How can I update my tax information?

How can I download my 1099 tax form?

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