Question 1

What documents are required for professionals to work at our facility?

Accepted Answer

Professionals working at your facility are required to submit verified documents, including but not limited to:
National Criminal Background Check
Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) Certification (In-person or Online)
Negative Tuberculosis (TB) Test or Chest X-ray
Office of Inspector General (OIG) and System for Award Management (SAM) Clearance
Active State License or Certification
Valid Personal Identification Verified with a Selfie
To add additional requirements, contact onboarding@jentosolutions.com.

Question 2

How are documents verified?

Accepted Answer

Documents submitted by professionals are rigorously reviewed to ensure authenticity and compliance:
Background Check: Conducted via Checker, reviewed upon signup and annually.
BLS/CPR Certification: Verified through training providers.
TB Test/Chest X-ray: Negative results required, reviewed within specified timelines.
Physical Form: Must be completed within the past 12 months and state the professional is free from all communicable diseases.
Licenses: Verified through state registries.
Identification: Processed using Stripe's Identity service.
If you need assistance with document verification, please contact our Onboarding and Compliance Team.

Question 3

How do I Post a Shift?

Accepted Answer

Posting shifts can be done via the Jento Solutions mobile app or web portal. Posting early maximizes visibility, especially for overnight, weekend, and holiday shifts.
Posting a Shift on Desktop
Log in to the Jento Solutions web portal.
Select Calendar from the menu bar.
Choose the worker type above the shift calendar.
Select a date for the shift's start.
Set the shift's start time (AM/PM). Use the blue pencil icon for custom hours.
Click Submit to post the shift.
Posting a Shift on Mobile App
Open the Jento Solutions mobile app.
Tap on the Shifts tab.
Select the worker type and tap Post New Shift.
Fill in the shift details and tap Post Shift.
Need help? Contact customer support

Question 4

How do I Cancel a Shift?

Accepted Answer

Canceling a Shift via Web Portal
Log in to the Jento Solutions web portal.
Navigate to the Calendar tab.
Select the worker type and date.
Click on the shift and select Cancel Shift.
Confirm your action.
Canceling a Shift via Mobile App
Open the Jento Solutions mobile app.
Go to the Shifts tab and select the worker type.
Tap on the shift and select Cancel Shift.
Confirm your action.
Important Notes:
Cancellation is free if the shift is unbooked.
Fees may apply if the shift is booked.
Cancel shifts at least 24 hours in advance to avoid penalties.
Need help? Contact customer support.

Question 5

How do I Set a Maximum Hours Restriction?

Accepted Answer

In the Jento Solutions desktop portal, go to Management > Schedule Preferences.
Set Maximum consecutive hours worked and/or Maximum hours worked in a week.
Making an Exception Send a shift invite to override max hours restrictions if necessary.
Access Issues Only Administrators can adjust max hour settings. Contact your admin if you need access.
Need help? Contact customer support.

Question 6

How to Post Multiple Shifts

Accepted Answer

Open the web portal.
Select Worker Type.
Choose Shift Type (AM/PM).
Set Openings Per Day.
Select Start Date.
Set Start and End Times.
Toggle Recurring for weekly shifts.
Choose Days and End Date.
Review and click Submit.
Need help? Contact customer support.

Question 7

How do I Pay an Invoice?

Accepted Answer

Log in to the web portal.
Select Billing > Invoice History.
Find the invoice and click Pay.
Follow payment instructions (ACH, check, or card).
Check payments: Jento Solutions Inc. P.O. Box 16,  Richfield, Ohio 44286-9998

Question 8

How do I Report a No Show?

Accepted Answer

Open the shift card in your calendar.
Select Worker No Show.
Add details.
Optionally request a replacement.
Confirm No Show.
Reversing a No Show Contact support to reinstate a professional who arrives after being marked a No Show.
Need help? Contact customer support.

Question 9

What Are Shift Invites?

Accepted Answer

Shift Invites let you directly invite professionals to shifts.
Send invites via desktop or mobile.
Include multiple shifts in one invite (desktop).
Invites expire; view expiry time in the app.

Question 10

Which Holidays comes with Extra Time Charges?

Accepted Answer

New Year’s Eve/Day
Easter
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve/Day
Work Over 40 Hours Per Week Extra charges apply if a professional works over 40 hours in a week.

Question 11

How do I Avoid Extra Time Pay?

Accepted Answer

Log in to the web portal.
Navigate to Settings.
Set hour limits under Schedule Preferences.
Need help? Contact customer support.

Jento Solutions

Help Center for Facilities